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As with document management software, document imaging and workflow software technology, the planning phase is the foundation of your success with information relationship management. The goal of this phase is to define the data structure needed for a successful implementation. During this critical phase the implementation team researches, analyzes and evaluates your current capabilities, procedures and security structure. Filing structures, keywords, work groups, departments and security will be recommended. A complete business case and implementation plan will be provided for review and approval before the implementation phase begins. FileVision believes that with any business whether large or small, implementation should be executed incrementally.Configuration and Installation
The FileVision base system which includes document management, imaging, workflow and the relationship management database will be tailored and configured to meet the customer’s unique needs in this phase. Implementation includes installation of the software, set up for each user, training, test design and configuration of the system. Implementation starts with an individual department or process, and once the first application is up and running, the other departments or processes are rolled out over time based on business needs.
User Training
FileVision subscribes to a true hands-on training philosophy. At FileVision, that is exactly what we do. Users are trained on how they will use the system, utilizing the information associated with each of their existing processes. Users are never trained based only on product features and are not brought into the classroom environment to have features drilled into their heads. Only the features that are a part of the processes and practices customers use in their daily work environment are taught. This unique process training approach creates productive and satisfied customers and a quick return on investment.
Technical Support
Once implementation is complete, the support phase begins. FileVision focuses attention on making the customer project successful and ensures the smooth running of ongoing processes. Reviews are conducted and adjustments are made. FileVision provides online and help desk support and assistance in implementing any new version of FileVision. Progress will be assessed continually, to ensure results produce optimum efficiency.
Business Consulting
FileVision specializes in and employs experts in the areas of information relationship management, document management software, document imaging and workflow software with a focus on business process analysis. FileVision's expertise is in analyzing customer processes and determining how to configure the software to fit individual processes, rather than having customers change their processes to fit the software.
Phone: 770-551-1400
